Return Policy

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At The Bread Shop, every loaf, spread, and artisanal chocolate is crafted using fresh, 100% natural ingredients without artificial preservatives. Because our clean-label products are perishable and baked daily, we handle returns and refunds with strict care for quality and food safety.

Due to the perishable nature of fresh whole wheat bakery products, nut spreads, and honey chocolates, we cannot accept physical returns of food items once they have left our facility or have been delivered.

Your satisfaction and trust are essential to us. We will happily offer a full refund or a free replacement under the following circumstances:

• Damaged or Compromised Packaging: Your order arrived with damaged packaging or unsealed containers.
• Incorrect Items: You received an item different from what you ordered.
• Quality Issues on Delivery: An item arrives spoiled, stale, or flawed despite being delivered within our estimated window.

If there is an issue with your order, please notify us within 24 hours of delivery:

1. Take 1–2 clear photographs of the compromised product and its outer packaging.
2. Reach out to our customer support team via WhatsApp / Email / Phone with your Order ID and the photos attached.
3. Our team will review your request within 24 hours and initiate a replacement shipment or process a refund to your original payment method.

• Pre-Orders & Standard Orders: You may cancel your order for a full refund up to 12 hours prior to the scheduled baking/dispatch time.
• Same-Day Deliveries: Once an order is out for delivery or currently in the oven, cancellations cannot be accepted.

Because our breads, spreads, and honey chocolates contain zero artificial preservatives or chemical stabilizers:

• Breads should be consumed fresh or stored according to the care instructions provided on the packaging (e.g., cool, dry storage or refrigeration after opening).
• Refunds or replacements cannot be issued for items that spoil due to improper storage after delivery.